1. These NJOI Service Terms & Conditions are for NJOI Service and NJOI Prepaid Service and are intended to be read together with the General Terms & Conditions for Astro Services which is available here.
2. "Agreement" as defined in the General Terms & Conditions for Astro Services shall for the purposes of the NJOI Service include these NJOI Service Terms & Conditions. In the event there is a conflict between the General Terms & Conditions for Astro Services and these NJOI Service Terms & Conditions, the NJOI Service Terms & Conditions shall prevail.
3. "NJOI Service" means the no contract, free-to-view Content provided by Astro solely at its discretion and on an "as is" basis.
4. "NJOI Prepaid Service" means the prepaid Content, prepaid standalone channels and prepaid movies offered by Astro to a Customer.
5. "NJOI Service Reception Equipment" means collectively, the equipment which enables the Customer to gain access to and receive the NJOI Service, comprising of any and all of the following: (i) the authorised digital decoder, (ii) the authorised parabolic dish, (iii) the low noise block ("LNB"), (iv) the remote control unit, and (v) the Smart Card/SIM Card, or any other equipment authorised by Astro from time to time.
6. The following terms in the General Terms & Conditions for Astro Services when read with these NJOI Service Terms and Conditions shall be substituted and read to mean as follows:
   1. "Programming Package" shall be substituted with "NJOI Prepaid Service".
   2. "Services" shall be substituted with "NJOI Service and/or the NJOI Prepaid Service".
7. In the General Terms & Conditions for Astro Services, the term "Reception Equipment" in Sub-clauses 7, 8, 9 under the Reception Equipment heading shall be substituted and read to mean the "NJOI Service Reception Equipment" when read with these NJOI Service Terms and Conditions.
8. Any Customer whose application to subscribe to the NJOI Service is accepted by Astro, must:
   1. purchase the necessary NJOI Service Reception Equipment as authorised by Astro; and
   2. be residential Customers only.
9. An individual who currently has an inactive Reception Equipment set registered to his name and wishes to subscribe to the NJOI Service can do so using the Reception Equipment but will be subject to a switching fee as determined by Astro. In the event the Reception Equipment is faulty at the point of activation of the Reception Equipment to receive the NJOI Service, the said individual will be required to pay an additional amount as determined by Astro for a new NJOI Service Reception Equipment.
10. Any existing Customer to the Services (as defined in the General Terms & Conditions for Astro Services) who has completed their minimum subscription period as stated in Clause 4 (Minimum Subscription Period) of the General Terms & Conditions for Astro Services, has Reception Equipment set registered to his name, and now wishes to discontinue his subscription to the Services and subscribe to the NJOI Service will be required to pay a switching fee as determined by Astro. In the event the Reception Equipment is faulty at the point of switching to receive the NJOI Service, the said individual will be required to pay an additional amount as determined by Astro for a new NJOI Service Reception Equipment.
11. A Customer who wishes to re-subscribe to NJOI Service after switching to the Services, the Customer’s request to re-subscribe to NJOI Service will be deemed a new subscription and at NJOI Service and/or NJOI Prepaid Service current Content lineup. The Customer shall not be entitled to demand for the Content lineup to which the Customer may have received prior.
12. Any Customer using any Reception Equipment to receive the NJOI Service agrees and acknowledge that the NJOI Service are different from the Services. Notwithstanding that the Reception Equipment may have certain features and/or functionality, such may not be made available for the NJOI Service.
13. Astro reserves the right to cancel, disqualify, refuse or reject any application to subscribe to the NJOI Service at any point in time without assigning any reason. In such a situation, if the Customer has bought the NJOI Service Reception Equipment, the Customer shall return the NJOI Service Reception Equipment to Astro at its nearest office/customer service centres and Astro’s sole liability to the Customer would be to refund the monies paid by the Customer for the NJOI Service Reception Equipment.
14. Notwithstanding anything in these NJOI Service Terms & Conditions and the General Terms & Conditions for Astro Services to the contrary, the Customer shall own the NJOI Service Reception Equipment with the exception of the Smart Card which shall be sublicensed by Astro to the Customer, and which shall be subject to the terms of use as stated in Clause 2 (Reception Equipment and Installation) of the General Terms & Conditions for Astro Services. For clarity, any Customer who has a set of the Reception Equipment, upon the activation of the NJOI Service, title to the Reception Equipment shall transfer to the Customer and for all intents and purposes the Reception Equipment shall thereafter be deemed a NJOI Service Reception Equipment. Other than the standard manufacturer’s warranty on the Reception Equipment (available only from the first twelve (12) months from the initial date of installation and activation of the Reception Equipment and Services) the Customer shall be responsible for the maintenance and repair of the Reception Equipment after the activation of the NJOI Service.
15. The NJOI Service Reception Equipment may have different features and/or functionalities from the Reception Equipment for the Services such as (i) not having a recording feature/function nor can it be connected to an external hard disk drive for recording capability, (ii) not having an Internet Protocol (IP) Port, and (iii) having an electronic programme guide user interface that differs from the Services.
16. The NJOI Service Reception Equipment is not capable of receiving Astro Fibre services. Should the Customer wish to upgrade its subscription to receive Astro Fibre services or any other upgraded services, then the Customer must separately apply for a connected box with the Services and Astro Fibre services subject to the terms and conditions for the subscription of the aforesaid services.
17. The following terms of the General Terms & Conditions for Astro Services shall not apply to the Customer of NJOI Service and/or NJOI Prepaid Service unless the Customer opts to subscribe to other Services as defined under the General Terms & Conditions for Astro Services: (a) terms in relation to Astro’s ownership of the Reception Equipment and Astro’s rights and obligations as the owner of the Reception Equipment; (b) Clause 4 (Minimum Subscription Period); (c) Clause 5 (Payment Terms); (d) terms in relation to Subscription Fees; and (e) terms in relation to the Astro Cloud and the EHDD.
18. Pricing, listing and/or packaging of the NJOI Service and the NJOI Prepaid Service shall at all times be at Astro’s absolute discretion.
19. Astro may at its discretion decide not to continue with the NJOI Service and/or NJOI Prepaid Service without any liability to the Customer.
20. The purchase and use of any NJOI Prepaid Service is subject to the following:
    1. All purchases of monetary credit for NJOI Prepaid Service are final, non-refundable, non-transferable, not redeemable for cash and is only to be used to purchase for consumption of the NJOI Prepaid Service Content within the prescribed validity period.
    2. Once a Customer has accessed any particular NJOI Prepaid Service Content, the Customer is deemed to have enjoyed the full benefit of the transaction.
    3. In the event of an upgrade or switch to Services and/or other Services, any remaining NJOI Prepaid Service and monetary credit in the Customer’s NJOI Prepaid Service account is non-transferable to any account or for any other Services and shall be forfeited.
    4. The following are the means in which a Customer may purchase monetary credits, which are subject to change from time to time at Astro’s discretion. You are advised to check for the updated list prior to the purchase of monetary credits. At present, purchases can be made as follows:
       1. For Customers who subscribe to prepaid and post-paid mobile services of Maxis, Digi and Celcom, via Short Messaging System ("SMS") services;
       2. via official NJOI Service channels such as the NJOI Service application including using payment gateways and third-party e-wallets available on those channels;
       3. via the official Whatsapp number of NJOI Service; and
       4. from NJOI authorised/official partners.
    5. Monetary credit purchased in any amount in one transaction that is credited into a Customer’s NJOI Prepaid Service account has a validity period of ninety (90) days from the date of purchase. Any unused monetary credit shall be forfeited upon expiry of the validity period.
    6. Customers are responsible for keeping their Content purchase password secure and confidential. Disputes related to unauthorized purchases will not be entertained by Astro.
    7. Astro is not liable to replace or compensate any Customers for any lost, stolen, damaged, faulty or for any unused NJOI Prepaid Service monetary credit balance (which includes but not limited to monetary credit in the form of e-pins as well as physical vouchers used for top-up purposes).
    8. The Customer shall be liable for any taxes or levies on the NJOI Prepaid Service as imposed by the Government, if applicable.
    9. Astro may from time to time launch new services and/or programmes for NJOI Service and the Customer may purchase any such new services and/or programmes or may authorise any other person to do so in the Customer’s household. The Customer acknowledges that any person who has access to the NJOI Service Reception Equipment may purchase such new services and/or programmes and the Customer will be responsible to pay for all such charges. The Customer is solely responsible for ensuring that no one uses the NJOI Service Reception Equipment without the Customer’s authorisation.

Last Updated: November 2024